SuiteQL Query Library

Support Cases: Open: Summarized by Status

Returns open support cases summarized by status.

-- Contributor: Tim Dietrich (timdietrich@me.com)
-- Additional Info: https://timdietrich.me/blog/netsuite-suiteql-support-cases/
SELECT
	BUILTIN.DF( Status ) AS Status,
	COUNT(*) AS OpenCaseCount,
	TRUNC( AVG( SYSDATE - StartDate ) ) AS AvgDaysOpen,
	TRUNC( AVG( ( SYSDATE - StartDate) * 24 ) ) AS AvgHoursOpen
FROM
	SupportCase
WHERE
	-- Not Closed or Solved.
	( Status NOT IN ( 5, 7 ) )
GROUP BY
	BUILTIN.DF( Status )
ORDER BY
	Status

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About Me

Hello, I’m Tim Dietrich. I design and build custom software for businesses running on NetSuite — from mobile apps and Web portals to Web APIs and integrations.

I’ve created several widely used open-source solutions for the NetSuite community, including the SuiteQL Query Tool and SuiteAPI, which help developers and businesses get more out of their systems.

I’m also the founder of SuiteStep, a NetSuite development studio focused on pushing the boundaries of what’s possible on the platform. Through SuiteStep, I deliver custom software and AI-driven solutions that make NetSuite more powerful, accessible, and future-ready.