SuiteQL Query Library

Support Cases: Closed: Summarized by Assignee

Returns closed support cases summarized by the employee that they are assigned to.

-- Contributor: Tim Dietrich (timdietrich@me.com)
-- Additional Info: https://timdietrich.me/blog/netsuite-suiteql-support-cases/
SELECT
	BUILTIN.DF( Assigned ) AS AssignedTo,
	COUNT(*) AS ClosedCaseCount,
	ROUND( AVG( TimeToClose ), 0 ) AS AvgHoursToClose
FROM
	SupportCase
WHERE
	-- Closed or Solved.
	( Status IN ( 5, 7 ) )
	AND ( ( StartDate + ( ( 1/24 ) * TimeToClose ) ) BETWEEN TO_DATE( '2020-01-01', 'YYYY-MM-DD' ) AND TO_DATE( '2020-12-31', 'YYYY-MM-DD' ) )
GROUP BY
	BUILTIN.DF( Assigned )
ORDER BY
	AssignedTo

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About Me

Hello, I’m Tim Dietrich. I design and build custom software for businesses running on NetSuite — from mobile apps and Web portals to Web APIs and integrations.

I’ve created several widely used open-source solutions for the NetSuite community, including the SuiteQL Query Tool and SuiteAPI, which help developers and businesses get more out of their systems.

I’m also the founder of SuiteStep, a NetSuite development studio focused on pushing the boundaries of what’s possible on the platform. Through SuiteStep, I deliver custom software and AI-driven solutions that make NetSuite more powerful, accessible, and future-ready.