Published on May 18, 2020.

Last week I received an urgent request from one of my clients that uses ServiceNow. The client is a very large healthcare services firm, and their ServiceNow instance reflects their size: It maintains information on nearly a quarter million users, and over a million assets of many different types (including servers, peripherals, software licenses, and more).

The request was to provide their remote IT team with an easy to use, fast, and secure way to access asset information. The solution needed to fit seamlessly into their asset receiving workflow, with users scanning asset tags as assets were received. The "catch" is that these users don't have direct access to ServiceNow.

The Solution

The solution that I proposed was to develop a simple browser-based application. The PHP-based application would use the ServiceNow Table API to lookup asset information, and as a bonus, display the assigned user (when applicable) as well as an asset's incident history.

The application was developed in a matter of hours. Here are a few screen shots.

To develop the app, I used RapidWeaver, a Web design and development application for macOS. I also used Stacks, an addon that extends the capabilities of RapidWeaver, and Foundry, a Bootstrap-based framework for RapidWeaver.

The client was thrilled by the speed with which the app was developed, and equally thrilled by the speed of the app itself. Users are scanning asset tags, and asset information is being displayed in a matter of seconds.

Need help with a ServiceNow integration project? Please feel free to contact me.